Using this site without missteps
The Label Paper website is operated by Astros Marketing (Pty) Ltd on behalf of the business based in Westmead, Pinetown. The site is intended for lawful business use by customers looking for self-adhesive label stock, thermal rolls and related supply services. You may browse product information, send an enquiry, and request support for printer fit checks, sample rolls or repeat order planning.
You must not use the site in a way that damages it, interferes with its operation, or attempts unauthorised access to systems, forms, data or communication channels. You may not use the site for unlawful conduct, misleading enquiries or any activity that places other users or the business at risk.
Product descriptions and technical fit
Product details on this site are prepared from general knowledge of label materials and thermal roll supply. Face stocks, adhesives, liners, core sizes and winding direction are described to help buyers match a roll to its intended use, but final suitability depends on the printer, application, storage conditions and handling method. A direct thermal roll uses heat-sensitive stock, while thermal transfer printing uses a ribbon with a suitable face stock and liner combination.
- Rolls may be supplied in different core sizes for benchtop and industrial printers.
- Printer fit depends on roll diameter, unwind direction and print method.
- Adhesive choice can vary for cartons, pouches, bottles and cold-chain use.
- Coastal humidity, heat and dust can affect storage and print performance.
We may assist with sample rolls, usage review and general printer compatibility guidance, but the customer remains responsible for confirming final fit before production use.
Enquiries, orders and planning
When you send an enquiry through the contact page, you confirm that the details supplied are accurate and that you are authorised to request information or place an order for your business. Any request for slitting, rewinding, core sizing, adhesive matching or roll length planning must be based on correct specifications, including printer model where relevant, label width, roll diameter, core size and application environment.
- We may ask for sample images, old roll dimensions or label artwork information.
- Custom supply is planned around the stated use, not assumed use.
- Order confirmation depends on final specification agreement and production capacity.
- Scheduled reorders should be checked against the last approved specification, especially after a printer change.
Dispatch from Westmead and delivery across South Africa
Dispatch packing is arranged from our Westmead, Pinetown base for delivery to Durban, Johannesburg, Cape Town, Pretoria, Pietermaritzburg and other South African destinations.The customer is responsible for providing a correct delivery address and ensuring suitable receiving hours.
Risk in the goods may pass on dispatch or on delivery, depending on the agreed supply arrangement. If a parcel is returned because of an incorrect address, closed premises or failure to receive, further charges may apply for redelivery or rework.
Returns, claims and checks on receipt
Customers must inspect goods soon after delivery and notify us of any visible damage, shortage or specification concern within a reasonable time. Claims must describe the issue clearly and include supporting details such as label width, core size, quantity affected and the printer or process used. Where a sample was approved, claims inconsistent with that approval may be limited.
- Do not use goods that appear damaged or contaminated.
- Store rolls in a dry place away from direct sunlight and excessive heat.
- Open and review the order before the stock enters production or dispatch.
- Keep packing material where a transport claim may be needed.
Any return is subject to prior approval and the condition of the stock. We may decline returns for goods cut, rewound, opened or handled in a way that prevents resale.
Limits on liability and site changes
To the fullest extent allowed by law, Label Paper and Astros Marketing (Pty) Ltd are not liable for indirect loss, lost profit, business interruption, data loss or production delays arising from the use of this site or reliance on information published here. This includes losses caused by printer mismatch, unsuitable adhesive choice, incorrect storage or failure to confirm specification before use.
We may update these terms, product notes or site content at any time without prior notice. If you continue using the site after changes are posted, you accept the revised terms. If any part of these terms is found unenforceable, the remaining parts stay in force.
- South African law applies to these terms.
- Any dispute is subject to the courts having jurisdiction in South Africa.
- Nothing here removes rights that cannot legally be excluded.