Personal information we handle in the course of supply
We collect personal information that is needed to respond to enquiries and manage label stock and thermal roll orders for packaging, retail and logistics customers. This may include a contact person's name, business name, delivery address, billing details, order notes, printer compatibility details and records of messages sent through our enquiry form.
Depending on the request, we may also process technical or operational information linked to your order, such as roll width, core size, winding direction, face stock selection and adhesive matching. We only collect what is needed for practical supply, dispatch and after-sales support.
- Contact and business details provided through an enquiry
- Order specifications, delivery instructions and usage notes
- Communication records relating to quotes, sampling and dispatch
Why we use your information and the legal basis for it
We process personal information to prepare quotations, confirm product suitability, fulfil orders, arrange delivery and maintain records required for normal trade operations. In some cases, we also use information to follow up on usage checks, repeat order planning or printer fit checks where a customer has asked for assistance.
We may process information because it is necessary to perform a contract, take steps before entering into a contract, comply with legal duties, or protect our legitimate business interests in managing enquiries and supply accurately. Where consent is required, we will rely on it for the relevant purpose.
- To respond to enquiries and prepare pricing or availability feedback
- To pack, dispatch and track orders correctly
- To keep proper records for accounting, service and compliance purposes
How information moves through our office and dispatch process
Your information may be shared within our team where needed for sales, production planning, conversion, dispatch and customer support. For example, Naledi Mdlalose may handle sales queries, Megan Moonsamy may review production planning, and Themba Kotze may use delivery details for dispatch packing. This internal sharing is limited to what is needed for the task at hand.
We may also share personal information with service providers who assist with delivery, payment processing, data storage or business administration. These parties are expected to handle information securely and only for the purposes we instruct.
- Internal staff involved in quotation, conversion and dispatch
- Delivery or logistics service providers
- Administrative or technical service providers acting on our instructions
Storage, security and retention of records
We take reasonable technical and operational steps to protect personal information from loss, misuse, unauthorised access or disclosure. Records may be stored electronically or in physical form, depending on the nature of the transaction and our internal filing process. Access is limited to people who need it for business purposes.
We keep information only for as long as it is needed for the purpose for which it was collected, unless a longer period is required by law, tax rules, accounting practice or dispute handling. Once information is no longer needed, it is deleted, destroyed or de-identified in a way that is appropriate to the record.
Your POPIA rights and how you can exercise them
You may ask for access to the personal information we hold about you, request correction of inaccurate details, object to certain processing, or ask for deletion where the law allows it. If you have concerns about direct marketing or the way we use your information, you may raise those concerns with us through the enquiry form on our contact page.
Before we act on a request, we may first need to confirm who you are. That step helps protect your details and reduces the risk of sharing information with the wrong person.
- Request access to your personal information
- Ask us to correct or delete information where permitted
- Withdraw consent where processing depends on consent
Cross-border handling, updates and policy oversight
Where information is stored or processed by a service provider outside South Africa, we take reasonable steps to ensure that suitable protection is in place. This may happen where systems or support tools are hosted outside the country. Any such transfer is handled with care and only where justified for business use.
This policy may be updated from time to time to reflect changes in our operations, legal requirements or handling practices. The operator of this policy is Astros Marketing (Pty) Ltd. The privacy practices described here support the day to day supply work of Label Paper in Westmead, Pinetown, and for customers across Durban, Johannesburg, Cape Town, Pretoria and Pietermaritzburg.